In high-pressure situations, the ability to communicate clearly and confidently can make all the difference. This course equips participants with the skills to remain composed, think critically, and express themselves effectively, even under stress. Through interactive exercises, real-world scenarios, and practical strategies, participants will develop techniques to manage emotions, structure their messaging, and engage in productive conversations during crises, conflicts, or high-stakes discussions.  By the end of this course, participants will be able to navigate difficult conversations with confidence, ensuring their voices are heard and their messages resonate—no matter the circumstances.

LEARNING OBJECTIVES:

1. Identify behavioral styles that affect communication skills.
2. Discuss the impact of stress on communication.
3. Demonstrate techniques for remaining calm and focused under pressure.
4. Develop active listening skills.
5. Create clear and persuasive messages in stressful situations.

Steps to Complete Course:

1. Click on On-Demand Recording below and watch the video
2. Complete the Assessment (requires a passing score of 70%)
3. Complete the Evaluation 
   • Once you complete the Evaluation, you can find your CE Certificate under MY ACCOUNT > MY CERTIFICATES