Package Description

Few challenges strike as much fear in a dentist’s heart as the need to talk to one of their patients who has been harmed by their dental care.  The desire to be open with the patient about what happened can naturally conflict with concern about potential legal and reputational consequences of such discussions.  Most dentists have not had formal training in how to navigate the complex decisions about how much information to share and how to respond to the upset emotions that injured patients often experience.  These open discussions with patients about dental harm are one important example of the transparency that forms the backbone of a culture of safety.  In this session, Thomas Gallagher, MD,  will share best practices for communicating with patients who have been harmed by their dental care and describe how these skills reinforce the key behaviors needed to support patients and drive learning in dentistry.

LEARNING OBJECTIVES:

1. Identify three steps they can take today to enhance a culture of patient safety in their practice.
2. Explain three reasons why transparency is essential to a culture of safety
3. Describe the critical communication skills required to respond effectively when patients are harmed by their dental care.

Price:

• Members: $15
• Non-members: $30

Continuing Education

ADS is an ADA CERP Recognized Provider.

ADA CERP is a service of the American Dental Association to assist dental professionals in identifying quality providers of continuing dental education. ADA CERP does not approve or endorse individual courses or instructors, nor does it imply acceptance of credit hours by boards of dentistry.

Concerns or complaints about a CE provider may be directed to the provider or to the Commission for Continuing Education Provider Recognition at ADA.org/CERP.

Please email the ADS office at [email protected] or call +1 (410) 571-0003 if you wish to be in contact with the course author/creator(s) with any questions or for clarification of course concepts or for technical assistance in completing the online test.

All participants assume individual responsibility for providing evidence of contact hours of continuing education to the appropriate authorities and for the maintenance of their individual records.

Learn more about ADS’s CE Program & Provider Recognition.

CE Credits: 1.0
Educational Method: Lecture, Recorded, Self-instructional (self-study)
Location: Online
Publication Date: June 2025
Expiration Date: June 30, 2028

Speaker:

Disclosure: No relevant financial relationships to disclose

Refund & Cancellation

This course is non-refundable. Click here to view the complete Product Agreement.