Package Description
In high-pressure situations, the ability to communicate clearly and confidently can make all the difference. This course equips participants with the skills to remain composed, think critically, and express themselves effectively, even under stress. Through interactive exercises, real-world scenarios, and practical strategies, participants will develop techniques to manage emotions, structure their messaging, and engage in productive conversations during crises, conflicts, or high-stakes discussions. By the end of this course, participants will be able to navigate difficult conversations with confidence, ensuring their voices are heard and their messages resonate—no matter the circumstances.
LEARNING OBJECTIVES:
- Identify behavioral styles that affect communication skills.
- Discuss the impact of stress on communication.
- Demonstrate techniques for remaining calm and focused under pressure.
- Develop active listening skills.
- Create clear and persuasive messages in stressful situations.
Price:
- Members: $15
- Non-members: $30
Continuing Education
ADS is an ADA CERP Recognized Provider.
ADA CERP is a service of the American Dental Association to assist dental professionals in identifying quality providers of continuing dental education. ADA CERP does not approve or endorse individual courses or instructors, nor does it imply acceptance of credit hours by boards of dentistry.
Concerns or complaints about a CE provider may be directed to the provider or to the Commission for Continuing Education Provider Recognition at ADA.org/CERP.
Please email the ADS office at [email protected] or call +1 (410) 571-0003 if you wish to be in contact with the course author/creator(s) with any questions or for clarification of course concepts or for technical assistance in completing the online test.
All participants assume individual responsibility for providing evidence of contact hours of continuing education to the appropriate authorities and for the maintenance of their individual records.
Learn more about ADS’s CE Program & Provider Recognition.
CE Credits: 2.0
Educational Method: Lecture, Recorded, Self-instructional (self-study)
Location: Online
Publication Date: June 2025
Expiration Date: June 30, 2028
Speaker:
Mary Govoni, MBA, RDH, CDA
Mary Govoni brings 50+ years of experience in dentistry to the team. She is a Certified Dental Assistant, and a Registered Dental Hygienist, with experience in general and specialty practices both clinically and as an administrator. Mary is a former dental assisting educator and was a partner in a successful dental staffing service. For the past 30 years, Mary has focused on speaking and consulting with dental teams on infection prevention, OSHA compliance, HIPAA compliance, ergonomics, chairside efficiency, and team communication and development. Mary has published numerous articles in professional journals. She is a Past President of the American Dental Assistants Association and serves on the Corporate Council for Dimensions of Dental Hygiene, is a member the Speaking and Consulting Network and the Association for Dental Safety (ADS). Mary’s latest collaboration is with several of her colleagues as The Compliance Divas, presenting weekly podcasts on infection control, OSHA and HIPAA, and other regulatory topics affecting dentistry.
Disclosure: No relevant financial relationships to disclose
Refund & Cancellation
This course is non-refundable. Click here to view the complete Product Agreement.
For Distributors
Distributors may purchase multiple copies of packages to distribute to learners, and follow their progress. Bulk discounts are below.
| Quantity | Price per voucher |
|---|---|
| 1+ | $0.00 |