Emotional intelligence is a core skill for every dental professional, because how team members manage their own emotions and navigate communication and interactions directly impacts patient safety and infection control. This interactive workshop shows how emotional intelligence (EI) can empower dental teams to anticipate risks, communicate effectively, and adapt safely under pressure. Participants will practice applying EI skills to enhance infection control compliance, foster collaboration, and strengthen a culture of patient safety.

Learning Objectives

• Recognize and apply emotional intelligence skills: self-awareness, self-regulation, empathy, and relationship management to empower dental team members in infection prevention practices.
• Describe resilience engineering principles to anticipate, monitor, respond, and learn from infection control challenges in dental settings.
• Develop strategies for fostering a culture of safety, where all team members feel confident and responsible for contributing to patient safety and infection control compliance.